Delivery & Returns

ORDERING

We aim to process orders the same day, although during busier periods it may take 2-3 working days.

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will contact you and offer either a refund or a later delivery if possible.

Credit/Debit Card orders are processed securely by Shopify Payments, Esme Winter do not handle any credit/debit card data for orders placed online.

We also take payment via Apple Pay and PayPal.

DELIVERY OPTIONS

UNITED KINGDOM

Royal Mail First Class (£3.95 / Free over £30, 2-3 working days)
Our standard delivery option is Royal Mail First Class.
Royal Mail aim to deliver your parcel the next working day, including Saturdays.
Delivery is free for orders over £30.

Royal Mail Second Class Parcel (£3.95 / Free over £50, 2-3 working days)
Our standard delivery option for Patterned Paper is Royal Mail Second Class.
Royal Mail aim to deliver your parcel within two working days, including Saturdays.
Delivery is free for orders over £30.

DPD Express (£7.50 / Free over £30, Next Day)
Our express and large order delivery is provided by DPD. This is a next day delivery service.
Your order is fully tracked with regular email/text notifications.
Our cut off for next day delivery is 1pm.

* Please note, due to the size of our Patterned Paper sheets and to ensure it’s safe delivery,
we only offer Royal Mail Second Class & DPD as delivery options.

— 

EUROPE

DHL (£15 – £20 / 1-3 Working Days)
Our standard delivery option in Europe is DHL. Delivery takes between 1-3 Days.
Your order is fully tracked with regular email/text notifications.

DHL Express (£35 / 1 Day)
Our express delivery option in Europe is DHL Express Worldwide.
This is a guaranteed 1-2 day service with full tracking and regular email/text notifications.

UNITED STATES

Royal Mail Tracked (£20 / 5-7 Working Days)
Our standard option for USA delivery is via Royal Mail. Deliveries are fully tracked.

DHL Express (£30 / 1-2 Working Days)
Our express delivery option in the USA is via DHL. Delivery takes between 1-2 Days.
Your order is fully tracked with regular email/text notifications.

* Please note, due to the size of our Patterned Paper sheets and to ensure it’s safe delivery,
DHL Express is currently the only delivery option for this product range.

AUSTRALIA & NEW ZEALAND

Royal Mail Tracked (£25 / 5-7 Working Days)
Our standard option for AUS & NZ delivery is via Royal Mail. Deliveries are fully tracked.

DHL Express (£40 /2-3 Working Days)
Our express delivery option in the AUS & NZ is via DHL. Delivery takes between 2-3 Days.
Your order is fully tracked with regular email/text notifications.

* Please note, due to the size of our Patterned Paper sheets and to ensure it’s safe delivery,
DHL Express is currently the only delivery option for this product range.

— 

REST OF THE WORLD

DHL Express (£40 /2-5 Working Days)
Our express delivery option is via DHL. Depending on destination, delivery takes between 2-5 Days. Your order is fully tracked with regular email/text notifications.
Your order is fully tracked with regular email/text notifications.

 

* Please note, due to the size of our Patterned Paper sheets and to ensure it’s safe delivery,
DHL Express is currently the only delivery option for this product range.

— 

RETURNS

We hope you are happy with your purchases from Esme Winter but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 14 days.

Please note that we are unable to reimburse postage costs.

For further information, or to make a return write to us at orders@esmewinter.co.uk